Returns & Exchanges
At Pet Market NYC, we want your furry friends to be completely satisfied with their treats and gear. If a product doesn't meet your expectations, you can return most items in their original condition within 30 days of purchase.
Initiate Your Return
Visit our online portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Pack Your Items
Securely place the unused items in their original packaging, ensuring all tags are attached and any included accessories are included.
Ship to Manhattan Hub
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or bring it directly to our NYC storefront.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing